oin Capgemini as Customer Service Specialist – Multilingual Role

Capgemini, founded over 55 years ago, is a global leader in technology and business transformation. Headquartered in Paris, France, the company operates in over 50 countries and employs more than 360,000 professionals. Capgemini is trusted by leading organizations around the world to manage digital innovation and business operations. With a strong heritage, the company focuses on unlocking human potential through technology while advancing sustainability and inclusivity.

Here are 10 key services Capgemini provides:

• Cloud Infrastructure Management – Offers scalable and secure cloud solutions for global businesses.
• Business Process Outsourcing (BPO) – Manages customer support, finance, and HR processes efficiently.
• Application Development and Management – Builds, maintains, and modernizes enterprise applications.
• Cybersecurity Services – Protects digital environments with advanced threat detection and defense tools.
• Artificial Intelligence & Analytics – Provides data-driven insights to improve decision-making and operations.
• Strategy & Transformation Consulting – Helps organizations define and implement digital strategies.
• Intelligent Automation – Streamlines workflows using RPA and AI for improved productivity.
• Engineering and R&D Services – Supports innovation across automotive, aerospace, and industrial sectors.
• Customer Experience Management – Enhances service delivery through user-focused platforms and tools.
• Financial and Accounting Services – Delivers comprehensive F&A solutions for global enterprises.

Company Services Summary

Capgemini is a trusted partner for digital and sustainable business transformation. The company delivers high-quality IT services across industries, helping clients unlock innovation and operational efficiency through cloud, data, engineering, and AI-driven solutions.

Recruitment Announcement

Capgemini is conducting an Off Campus Drive 2024 for the recruitment of Customer Service Specialist with English and Other Languages role. So if you are a fresher and have completed your graduation or are fluent in the required languages, then this job is best suited for you.

About the Role

The Customer Service Specialist role at Capgemini is ideal for candidates with multilingual skills and a passion for client engagement. It involves monitoring client accounts, resolving payment issues, and maintaining up-to-date account information. The role offers exposure to international business operations and opportunities to build a strong career in customer support and account management. Capgemini also provides a hybrid working model after onboarding, along with access to learning platforms and growth opportunities.

Capgemini – Customer Service Specialist Recruitment 2024 Key Points

Capgemini – Customer Service Specialist Educational Qualifications

Education Qualifications

• Graduate in any discipline
• Open to all educational backgrounds

Additional Qualifications

• Fluency in English (B2/C1 level)
• Proficiency in one or more of the following languages:
  Spanish, Norwegian, Greek, Dutch, French, Danish, Czech, Slovak, Hungarian, Portuguese, Finnish, Slovenian, Bulgarian

Required Skills and Knowledge

• Strong verbal and written communication skills
• High analytical and problem-solving ability
• Basic proficiency in MS Office (Word, Excel, Outlook)
• Strong interpersonal skills and professionalism

Capgemini – Customer Service Specialist Job Role and Responsibilities

Client Account Management

• Monitor customer accounts for overdue payments
• Contact clients via calls and emails to collect payments
• Investigate and resolve unapplied payments
• Initiate refunds for overpayments
• Update account status and records in the system

Support and Problem Solving

• Help clients resolve payment or account-related problems
• Ensure high accuracy in reporting and data entry
• Maintain clear communication and provide timely updates

Reporting and Documentation

• Generate and share reports on collection activities
• Maintain documentation related to receivables and follow-ups
• Work closely with internal teams to escalate unresolved issues

Team Collaboration

• Communicate and coordinate with colleagues for process improvements
• Participate in training and feedback sessions to improve performance
• Adapt to the hybrid working model and maintain productivity

Why Join Capgemini?

• Global Career Opportunities – Work in a multinational environment with international clients
• Inclusive Culture – Join a workplace committed to fairness, equality, and respect
• Training and Certifications – Access 70+ certification tracks and learning platforms like Coursera and Udemy
• Hybrid Work Model – Enjoy the flexibility of combining office and remote work
• Wellbeing Support – Benefit from private medical care, life insurance, and wellness apps like Thrive and Peppy
• Modern Work Tools – Use Capgemini’s HO package including laptop, monitor, and ergonomic chair

FAQs About Capgemini Off Campus Drive 2024

Q1. Who can apply for this role?
A: Fresh graduates with fluency in English and one additional language listed can apply.

Q2. What is the recruitment process?
A: It typically includes an online assessment, language proficiency test, and virtual interview.

Q3. Is this a full-time role?
A: Yes, it is a full-time role with a hybrid working model post-onboarding.

How To Apply For Capgemini Off Campus Drive 2024?

If you are the eligible candidate for this job role who qualify the education qualification necessary for the role of Capgemini – Customer Service Specialist and have the skills required for this job role and are willing to apply for this opportunity, then the link is given below in bullets:

• Click on the CLICK HERE button that will take you to the form filling page.
• Enter all the necessary details that are required.
• It is expected that you will receive the email soon regarding the job role for which you applied.