Capgemini, a global leader in consulting, digital transformation, technology, and engineering services, was founded in 1967 by Serge Kampf in Grenoble, France. With its headquarters now in Paris, Capgemini boasts a workforce of over 350,000 professionals serving clients across more than 50 countries. The company is recognized for its cutting-edge innovations, sustainable business strategies, and client-centric service delivery. In recent years, Capgemini has achieved notable expansions, including the acquisition of Altran Technologies, solidifying its position in the intelligent industry market.
Services Offered by Capgemini
- Consulting Services – Offers strategic IT and business advice to drive transformation.
- Application Services – Develops and manages customized software solutions.
- Cloud Services – Provides scalable cloud-based IT infrastructure and solutions.
- Cybersecurity – Delivers risk assessment, threat intelligence, and protection services.
- Engineering Services – Offers embedded systems and product engineering.
- Digital Customer Experience – Enhances user experience through digital platforms.
- Infrastructure Management – Maintains and optimizes IT infrastructure performance.
- Intelligent Process Automation – Streamlines operations using AI and automation.
- Enterprise Management – Assists in implementing and managing ERP platforms.
- Analytics and AI – Leverages big data to offer predictive insights and analysis.
Company Services Summary
Capgemini provides innovative IT services including consulting, digital transformation, engineering, and managed services. With a strong global presence, the company serves clients across various industries such as finance, telecom, healthcare, and technology, aiming to help businesses achieve operational excellence through intelligent solutions.
Recruitment Announcement
Capgemini is conducting an Off Campus Drive 2025 for the recruitment of Contact Support Group (CSG) role. So if you are a fresher and have completed your diploma or any 3-year graduate degree, then this job is best suited for you.
About the Role
The Contact Support Group (CSG) role at Capgemini offers entry into a dynamic, technology-driven environment focused on IT infrastructure support. Candidates will engage with global clients, manage technical incidents, and utilize digital channels like chat, BOTs, and email to deliver top-notch service. This role offers hands-on exposure to customer service tools, analytics, and a 24×7 collaborative work culture with plenty of learning and mentoring opportunities.
Capgemini – Contact Support Group (CSG) Recruitment 2025 Key Points
| Company Name | Job Role | Experience | Qualifications | Location | Website |
|---|---|---|---|---|---|
| Capgemini | Contact Support Group (CSG) | 0 years | Diploma or any 3-year graduate | Coimbatore | www.capgemini.com |
Capgemini – Contact Support Group (CSG) Educational Qualifications
Education Qualifications
- Diploma graduates (2024 & 2025 batches)
- Any 3-year undergraduate degree
Additional Qualifications
- No active backlogs at the time of joining
- Active DigiLocker account with Aadhar-linked mobile number
Required Skills and Knowledge
- Excellent English communication skills
- Good interpersonal and teamwork skills
- Basic computing knowledge
- Willingness to work in rotational night shifts
- Openness to relocation across locations
Capgemini – Contact Support Group (CSG) Job Role and Responsibilities
Technical & Customer Support
- Resolve customer issues over phone, email, and chat
- Troubleshoot internet-related problems and password resets
- Clarify requirements and confirm issue understanding
- Use AI tools like CHIP to enhance service quality
Ticket and Incident Management
- Manage ticket priorities and categorization
- Track and update ticket statuses
- Maintain and use a knowledge base for resolutions
Service Delivery
- Deliver consistent and prompt incident resolutions
- Minimize escalation and maximize first-contact resolution
- Retrieve and process service-related emails effectively
Business Intelligence & Analytics
- Use ticket analysis tools for better service outcomes
- Apply best practices and data-driven insights
Communication and Engagement
- Interact professionally with customers from greeting to closure
- Show empathy and courtesy in all communications
Learning and Development
- Participate in service delivery knowledge sharing
- Contribute to customer experience improvement tools
Why Join Capgemini?
- Industry leader with strong global presence and brand value
- Collaborative and inclusive work culture
- Opportunities for career growth and internal mobility
- Access to continuous training and mentorship programs
- Competitive compensation with joining incentives
- Exposure to emerging technologies and international clients
FAQs About Capgemini Off Campus Drive 2025
Q1. Who can apply for this role?
A: Fresh graduates or diploma holders from 2024 & 2025 batches. Open to all 3-year streams.
Q2. What is the recruitment process?
A: The process involves a virtual assessment followed by selection stages and interviews.
Q3. Is this a full-time role?
A: Yes, it is a permanent, full-time position with work-from-office requirements.
How To Apply For Capgemini Off Campus Drive 2025?
If you are the eligible candidate for this job role who qualify the education qualification necessary for the role of Capgemini – Contact Support Group (CSG) and have the skills required for this job role and are willing to apply for this opportunity, then the link is given below in bullets:
- Click on the CLICK HERE button that will take you to the form filling page.
- Enter all the necessary details that are required.
- It is expected that you will receive the email soon regarding the job role for which you applied.
| Capgemini Campus Recruitment 2025 | Apply Now |
|---|---|
| Capgemini – Contact Support Group (CSG) | CLICK HERE |